Job Summary
The Account Manager plays a crucial role in overseeing, sustaining, and expanding a portfolio of small to medium-sized business (SMB) accounts. This position involves proactive engagement and effective relationship management to achieve a goal of 100% net revenue retention while fostering growth in monthly recurring revenue through upselling and cross-selling strategies.
Responsibilities
- Manage and nurture a portfolio of SMB accounts to ensure customer satisfaction and retention.
- Drive revenue growth by identifying and pursuing upsell and cross-sell opportunities.
- Engage in proactive outreach to maintain strong relationships with clients.
- Achieve and maintain 100% net revenue retention across the assigned accounts.
Qualifications
- 2 to 5 years of experience in account management, customer success, or inside sales.
- Experience in a technology or SaaS context is highly preferred.
- Proficiency with CRM systems, particularly Salesforce.
- Exceptional consultative communication and interpersonal skills.
CloudFirst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
