Job Summary
The Treatment Coordinator supports patients throughout their onboarding and treatment journey. This role presents treatment plans, explains financial arrangements, and helps create a positive patient experience. The coordinator also contributes to the practice’s operational performance and growth by overseeing collections, tracking key performance indicators, and assisting with administrative and marketing initiatives.
Responsibilities
- Manage the patient onboarding process and maintain a welcoming, positive experience.
- Present treatment plans and discuss related financial agreements with patients.
- Oversee collections and monitor key performance indicators.
- Verify insurance benefits and support patients in understanding financial matters.
- Contribute to practice growth through administrative and marketing activities.
- Work collaboratively with colleagues in a team-oriented dental practice.
Qualifications
- Strong verbal and written communication skills.
- Professional, patient-focused demeanor and the ability to build rapport.
- Confidence and capability in discussing financial arrangements with patients.
- Ability to verify insurance benefits and support treatment coordination.
- Collaborative approach to working within a dental practice team.
