Job description
**Job Title: Regional Support Specialist II**
The Regional Support Specialist II delivers extensive technical support for both hardware and software in various plants and ports, encompassing both remote assistance and in-person help. Responsibilities include overseeing scale and kiosk systems, maintaining detailed incident records, and ensuring adherence to IT policies and service level agreements (SLAs). Applicants should possess a minimum of 5 years of experience in end-user support, demonstrating a high level of expertise in Microsoft Office and Windows ecosystems. Familiarity with Apple products and networking equipment is advantageous. The ability to operate effectively in industrial settings and a willingness to travel up to 75% of the time are also essential for this role.
