Raleigh, North Carolina, 27601
Job description
**Job Title: Regional Support Specialist II**
The Regional Support Specialist II delivers extensive technical support for both hardware and software in various plants and ports, encompassing both remote assistance and in-person help. Responsibilities include overseeing scale and kiosk systems, maintaining detailed incident records, and ensuring adherence to IT policies and service level agreements (SLAs). Applicants should possess a minimum of 5 years of experience in end-user support, demonstrating a high level of expertise in Microsoft Office and Windows ecosystems. Familiarity with Apple products and networking equipment is advantageous. The ability to operate effectively in industrial settings and a willingness to travel up to 75% of the time are also essential for this role.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
