Job description
**Job Title: Regional Support Specialist II**
The Regional Support Specialist II delivers extensive technical support for both hardware and software in various plants and ports, encompassing both remote assistance and in-person help. Responsibilities include overseeing scale and kiosk systems, maintaining detailed incident records, and ensuring adherence to IT policies and service level agreements (SLAs). Applicants should possess a minimum of 5 years of experience in end-user support, demonstrating a high level of expertise in Microsoft Office and Windows ecosystems. Familiarity with Apple products and networking equipment is advantageous. The ability to operate effectively in industrial settings and a willingness to travel up to 75% of the time are also essential for this role.
Enviva provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
