Job Summary
The Quality Assurance & Compliance Manager is responsible for guaranteeing that the agency complies with federal and state regulations, including DDA and CMS standards, while promoting ongoing quality improvement initiatives. This position plays a pivotal role in overseeing internal audits, managing incidents, developing policies, and providing training to staff, all aimed at maintaining operational excellence and preparedness for regulatory evaluations.
Responsibilities
- Ensure compliance with federal and state regulations, focusing on DDA and CMS standards.
- Drive continuous improvements in quality within the agency.
- Conduct internal audits to assess adherence and identify areas for improvement.
- Manage incident reporting and resolution processes.
- Develop and implement relevant policies and procedures.
- Provide training and support to staff to enhance compliance and operational readiness.
Qualifications
- Bachelor’s degree in a related field is required.
- 3–5 years of experience in quality assurance or compliance in a human services environment.
- Extensive knowledge of Maryland DDA regulations and COMAR 10.22.
- Familiarity with audit procedures and compliance evaluation practices.
