Job Summary
The Quality Assurance & Compliance Manager is responsible for guaranteeing that the agency complies with federal and state regulations, including DDA and CMS standards, while promoting ongoing quality improvement initiatives. This position plays a pivotal role in overseeing internal audits, managing incidents, developing policies, and providing training to staff, all aimed at maintaining operational excellence and preparedness for regulatory evaluations.
Responsibilities
- Ensure compliance with federal and state regulations, focusing on DDA and CMS standards.
- Drive continuous improvements in quality within the agency.
- Conduct internal audits to assess adherence and identify areas for improvement.
- Manage incident reporting and resolution processes.
- Develop and implement relevant policies and procedures.
- Provide training and support to staff to enhance compliance and operational readiness.
Qualifications
- Bachelor’s degree in a related field is required.
- 3–5 years of experience in quality assurance or compliance in a human services environment.
- Extensive knowledge of Maryland DDA regulations and COMAR 10.22.
- Familiarity with audit procedures and compliance evaluation practices.
Helpful Hearts Health Services Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
