Job Summary
The Mid-Level IT Analyst is responsible for overseeing and sustaining the organization’s IT infrastructure, comprising servers, networks, and databases. This position also entails providing support for business applications and end-user systems, as well as liaising with IT vendors and addressing technical support issues through a ticketing system.
Responsibilities
- Manage and maintain the IT infrastructure, including servers, networks, and databases.
- Support various business applications and end-user systems.
- Coordinate with IT vendors to ensure service quality and efficiency.
- Provide technical assistance for issues submitted via the ticketing system.
Qualifications
- A minimum of five years of experience in the information technology sector.
- Strong grasp of Microsoft operating systems and network infrastructure.
- An associate’s or bachelor’s degree in a related discipline is preferred.
- Excellent communication and problem-solving abilities.
