Job Summary
The role entails managing the complete lifecycle of customer accounts, from the onboarding process and system integration to providing continuous operational support. A key focus will be on streamlining processes through automation, which involves creating internal workflows and AI agents to efficiently manage routine operations and payment anomalies.
Responsibilities
- Oversee the entire lifecycle of customer accounts including onboarding and integration.
- Provide ongoing operational support to enhance customer experience.
- Develop internal workflows that facilitate automation of routine tasks.
- Create AI agents to address payment exceptions and streamline processes.
Qualifications
- Minimum of 5 years of experience in the payments or fintech sectors.
- Hands-on expertise in managing cross-border payment flows and understanding stablecoin economics.
- Strong technical skills related to APIs and system integration.
- A proactive approach to automation and process improvement.
- Robust commercial instincts to drive business success.
