Job Summary
The role entails managing the complete lifecycle of customer accounts, from the onboarding process and system integration to providing continuous operational support. A key focus will be on streamlining processes through automation, which involves creating internal workflows and AI agents to efficiently manage routine operations and payment anomalies.
Responsibilities
- Oversee the entire lifecycle of customer accounts including onboarding and integration.
- Provide ongoing operational support to enhance customer experience.
- Develop internal workflows that facilitate automation of routine tasks.
- Create AI agents to address payment exceptions and streamline processes.
Qualifications
- Minimum of 5 years of experience in the payments or fintech sectors.
- Hands-on expertise in managing cross-border payment flows and understanding stablecoin economics.
- Strong technical skills related to APIs and system integration.
- A proactive approach to automation and process improvement.
- Robust commercial instincts to drive business success.
Infinite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
