Job Summary
The Implementation Manager leads the onboarding and deployment of new clients from initial planning through launch. This role coordinates schedules, people, and cross-functional partners while translating customer needs into effective system configurations. The manager also ensures each implementation is completed successfully and transitions smoothly to the Client Success and Operations teams.
Responsibilities
- Direct end-to-end onboarding and technology deployment projects for new clients.
- Establish and manage project timelines, allocate resources, and coordinate collaboration across teams.
- Define customer requirements and configure systems to support implementation needs.
- Oversee project completion and prepare effective handoffs to Client Success and Operations.
Qualifications
- Bachelor’s degree in a relevant field.
- At least three years of experience implementing technology solutions.
- Proficiency with project management platforms, including JIRA and Smartsheet.
- Experience with the software development life cycle (SDLC) and freight auditing software.
