Job Summary
The Implementation Manager leads the onboarding and deployment of new clients from initial planning through launch. This role coordinates schedules, people, and cross-functional partners while translating customer needs into effective system configurations. The manager also ensures each implementation is completed successfully and transitions smoothly to the Client Success and Operations teams.
Responsibilities
- Direct end-to-end onboarding and technology deployment projects for new clients.
- Establish and manage project timelines, allocate resources, and coordinate collaboration across teams.
- Define customer requirements and configure systems to support implementation needs.
- Oversee project completion and prepare effective handoffs to Client Success and Operations.
Qualifications
- Bachelor’s degree in a relevant field.
- At least three years of experience implementing technology solutions.
- Proficiency with project management platforms, including JIRA and Smartsheet.
- Experience with the software development life cycle (SDLC) and freight auditing software.
Intelligent Audit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
