Job Summary
This role focuses on delivering exceptional front desk support in a medical office. The person in this position will greet patients and visitors, ensuring a smooth check-in and check-out experience. They will also be responsible for scheduling appointments, providing information, and managing inquiries in a professional manner.
Responsibilities
- Welcome patients and visitors to the facility.
- Manage the check-in and check-out processes effectively.
- Schedule and organize appointments for patients.
- Answer inquiries and provide clear information to address concerns.
- Verify insurance details and patient information.
- Collect payments and maintain financial records accurately.
- Prepare patient charts while ensuring confidentiality.
- Support reception operations and assist the administrative team as needed.
Qualifications
- A high school diploma or equivalent is required.
- At least one year of experience in a medical office setting is preferred.
- Experience with Nextech/ICP is strongly preferred.
- Strong communication and organizational skills.
- Attention to detail and accuracy in tasks.
- Excellent customer service skills and the ability to multitask.
- Basic knowledge of healthcare insurance processes.
- Familiarity with HIPAA privacy regulations.
- Reliable attendance and sound decision-making abilities.
