Job Summary
This role focuses on delivering exceptional front desk support in a medical office. The person in this position will greet patients and visitors, ensuring a smooth check-in and check-out experience. They will also be responsible for scheduling appointments, providing information, and managing inquiries in a professional manner.
Responsibilities
- Welcome patients and visitors to the facility.
- Manage the check-in and check-out processes effectively.
- Schedule and organize appointments for patients.
- Answer inquiries and provide clear information to address concerns.
- Verify insurance details and patient information.
- Collect payments and maintain financial records accurately.
- Prepare patient charts while ensuring confidentiality.
- Support reception operations and assist the administrative team as needed.
Qualifications
- A high school diploma or equivalent is required.
- At least one year of experience in a medical office setting is preferred.
- Experience with Nextech/ICP is strongly preferred.
- Strong communication and organizational skills.
- Attention to detail and accuracy in tasks.
- Excellent customer service skills and the ability to multitask.
- Basic knowledge of healthcare insurance processes.
- Familiarity with HIPAA privacy regulations.
- Reliable attendance and sound decision-making abilities.
Kellis Eye & Laser Center (KELC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
