Job Summary
The Patient Services Representative plays a crucial role in enhancing patient experiences by managing the referral process, scheduling appointments, and overseeing insurance pre-certifications. This position is fundamental in ensuring that patients are greeted warmly, intake procedures are performed accurately, and payments are processed effectively at the time of service.
Responsibilities
- Facilitate the patient referral process.
- Manage and coordinate patient appointments.
- Handle insurance pre-certifications.
- Greet patients and conduct intake procedures.
- Collect payments during patient visits.
Qualifications
- A high school diploma or equivalent is required.
- At least two years of experience in a medical office setting.
- Strong critical thinking abilities.
- Capacity to perform effectively in a fast-paced and stressful environment.
