Job description
Job Title: Executive Director of Member and Provider Support Operations
In this role, you will deliver strategic leadership and direction for the operations of the member and provider support center, aiming to enhance performance and satisfaction levels. You will oversee workforce management, quality assurance, and vendor performance across various lines of business, all while ensuring adherence to regulatory standards and achieving financial objectives. Candidates should have a minimum of 12 years’ experience in healthcare operations or contact centers, including at least 7 years in a leadership role. Experience managing extensive, cross-functional teams is essential, along with a thorough understanding of Medicare, Medicaid, and Marketplace programs.
