Job Summary
The Quality Analyst plays a crucial role in enhancing pharmacy operations by creating and executing processes that assess performance benchmarks and service quality. This position involves working closely with leadership teams to capture audit results, organize calibration meetings, and assist in formulating action plans aimed at the professional development of associates.
Responsibilities
- Develop and implement processes for auditing performance metrics and service quality within pharmacy settings.
- Collaborate with leadership to accurately document audit findings.
- Facilitate calibration sessions to ensure consistent evaluation standards.
- Support the creation of action plans that foster growth and improvement among associates.
Qualifications
- A high school diploma is mandatory; a bachelor’s degree or relevant experience is highly desirable.
- Experience in quality assurance within call centers or pharmacy operations is essential.
- Proficiency in Microsoft Office applications is required.
