Job Summary
The IT Support Engineer plays a vital role in delivering technical support for both hardware and software solutions. This position is responsible for handling IT incidents through ticketing systems and ensuring that the end-user computing environments are well-maintained. The engineer will also assist personnel in utilizing AI tools effectively and will participate in enhancing IT processes.
Responsibilities
- Provide technical support for hardware and software issues.
- Manage IT incidents through ticketing systems.
- Maintain and improve end-user computing environments.
- Enable staff to effectively utilize AI tools.
- Contribute to the refinement of IT processes.
Qualifications
- Bachelor’s degree in computer science or relevant experience.
- Strong expertise in Windows and Mac operating systems.
- Excellent problem-solving abilities.
- Able to work onsite in Pittsburgh four days a week.
