Job Summary
The IT Support Engineer plays a vital role in delivering technical support for both hardware and software solutions. This position is responsible for handling IT incidents through ticketing systems and ensuring that the end-user computing environments are well-maintained. The engineer will also assist personnel in utilizing AI tools effectively and will participate in enhancing IT processes.
Responsibilities
- Provide technical support for hardware and software issues.
- Manage IT incidents through ticketing systems.
- Maintain and improve end-user computing environments.
- Enable staff to effectively utilize AI tools.
- Contribute to the refinement of IT processes.
Qualifications
- Bachelor’s degree in computer science or relevant experience.
- Strong expertise in Windows and Mac operating systems.
- Excellent problem-solving abilities.
- Able to work onsite in Pittsburgh four days a week.
Nuix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
