Job Summary
The Senior Engagement Manager leads global client onboarding initiatives, guiding customers from the sales handover through to go-live. As the primary customer contact throughout implementation, this role helps deliver a high-quality experience and encourages effective product adoption.
Responsibilities
- Manage global customer onboarding projects from sales transition through go-live.
- Act as the main point of contact for clients during the onboarding process.
- Support a premium customer experience and promote product adoption.
Qualifications
- At least 5–7 years of experience in customer success and project management in a SaaS or PaaS environment.
- Proficiency in project management methodologies.
- Technical knowledge of experimentation and content management system (CMS) platforms.
