Job Summary
The Senior Engagement Manager leads global client onboarding initiatives, guiding customers from the sales handover through to go-live. As the primary customer contact throughout implementation, this role helps deliver a high-quality experience and encourages effective product adoption.
Responsibilities
- Manage global customer onboarding projects from sales transition through go-live.
- Act as the main point of contact for clients during the onboarding process.
- Support a premium customer experience and promote product adoption.
Qualifications
- At least 5–7 years of experience in customer success and project management in a SaaS or PaaS environment.
- Proficiency in project management methodologies.
- Technical knowledge of experimentation and content management system (CMS) platforms.
Optimizely provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
