Job Summary
The Hotline Counselor is tasked with overseeing a variety of incoming inquiries via telephone, text, and chat, offering essential psychosocial support and research-backed information to individuals who are pregnant or recently postpartum. This role plays a crucial part in delivering assistance to those in need during a significant time in their lives.
Responsibilities
- Manage and respond to incoming inquiries through various communication channels.
- Provide psychosocial support and evidence-based information to clients.
- Conduct thorough assessments of clients’ needs.
- Maintain comprehensive case records in Salesforce.
- Collaborate with clinical teams to ensure proper referrals are made.
Qualifications
- Bachelor’s degree in a relevant field.
- Minimum of two years’ professional experience in maternal and child health.
- Must be a licensed mental health professional or certified healthcare provider.
- Required to maintain professional liability insurance.
