Job Summary
The Hotline Counselor is tasked with overseeing a variety of incoming inquiries via telephone, text, and chat, offering essential psychosocial support and research-backed information to individuals who are pregnant or recently postpartum. This role plays a crucial part in delivering assistance to those in need during a significant time in their lives.
Responsibilities
- Manage and respond to incoming inquiries through various communication channels.
- Provide psychosocial support and evidence-based information to clients.
- Conduct thorough assessments of clients’ needs.
- Maintain comprehensive case records in Salesforce.
- Collaborate with clinical teams to ensure proper referrals are made.
Qualifications
- Bachelor’s degree in a relevant field.
- Minimum of two years’ professional experience in maternal and child health.
- Must be a licensed mental health professional or certified healthcare provider.
- Required to maintain professional liability insurance.
Postpartum Support International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
