Job Summary
The Navigator plays a crucial role in managing incoming patient cases, ensuring timely evaluation by emergency room physicians, and promoting access to non-emergency healthcare resources and transportation services. This position also involves conducting follow-up communications to verify that patients receive necessary treatments and meticulously recording all related activities within the electronic medical records (EMR) system.
Responsibilities
- Coordinate the intake of patient episodes for ER assessments.
- Facilitate connections with non-emergency healthcare providers and transportation services.
- Conduct follow-up calls to confirm treatment adherence.
- Document all activities and patient interactions in the EMR system.
Qualifications
- A minimum of 4 years of experience in social services or the healthcare sector, with a strong preference for experience in case management or patient navigation.
- Demonstrated proficiency in office software applications.
- Adept at working in high-pressure service center environments.
