Job Summary
The Navigator plays a crucial role in managing incoming patient cases, ensuring timely evaluation by emergency room physicians, and promoting access to non-emergency healthcare resources and transportation services. This position also involves conducting follow-up communications to verify that patients receive necessary treatments and meticulously recording all related activities within the electronic medical records (EMR) system.
Responsibilities
- Coordinate the intake of patient episodes for ER assessments.
- Facilitate connections with non-emergency healthcare providers and transportation services.
- Conduct follow-up calls to confirm treatment adherence.
- Document all activities and patient interactions in the EMR system.
Qualifications
- A minimum of 4 years of experience in social services or the healthcare sector, with a strong preference for experience in case management or patient navigation.
- Demonstrated proficiency in office software applications.
- Adept at working in high-pressure service center environments.
RightSite Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
