**Job Title: Client Services Team Lead**
The Client Services Team Lead serves as a bridge to guarantee that client service challenges are addressed swiftly and comprehensively while supervising the team’s effectiveness. Key responsibilities include mentoring team members, evaluating quality metrics, and handling escalated client issues during the overnight hours. Applicants should possess a minimum of 2 years of customer service experience and be skilled in Microsoft Office, particularly Excel. A high school diploma or GED is mandatory, while a bachelor’s degree in a relevant discipline is desirable.
