Job Summary
The Enterprise Operations Center Specialist helps maintain reliable enterprise infrastructure by monitoring systems and services in real time. The role responds to alerts and service interruptions, coordinates incident resolution, manages ITTSM tickets, and delivers hands-on technical support for data center operations. Candidates must be able to obtain a Public Trust clearance.
Responsibilities
- Monitor infrastructure and systems for events, alerts, and service degradation.
- Respond to operational issues and coordinate efforts to resolve incidents.
- Create, update, and manage ITTSM tickets in support of incident handling.
- Provide on-site technical assistance for data center operations.
Qualifications
- At least two years of experience working in an enterprise operations center.
- Ability to obtain a Public Trust clearance.
- Proficiency with monitoring tools and incident management processes.
- Relevant technical certifications, such as CompTIA Security+, are highly preferred.
