Job Summary
The IT Support Specialist role in New York City involves providing essential support for both Windows and macOS systems. This position is offered on a full-time, onsite basis and requires the candidate to have a comprehensive background in technical support and system administration.
Responsibilities
- Provide remote administration and support for end-users.
- Troubleshoot and resolve issues related to Windows 10 and earlier operating systems.
- Manage and respond to support tickets efficiently.
- Conduct traffic reporting related to support requests.
Qualifications
- Minimum of 3 years of experience in IT support and system administration.
- Proficiency in managing and supporting Windows 10 and earlier operating systems.
- Familiarity with ticketing systems and reporting processes.
- Strong problem-solving skills and customer service orientation.
