Job Summary
The IT Support Specialist role in New York City involves providing essential support for both Windows and macOS systems. This position is offered on a full-time, onsite basis and requires the candidate to have a comprehensive background in technical support and system administration.
Responsibilities
- Provide remote administration and support for end-users.
- Troubleshoot and resolve issues related to Windows 10 and earlier operating systems.
- Manage and respond to support tickets efficiently.
- Conduct traffic reporting related to support requests.
Qualifications
- Minimum of 3 years of experience in IT support and system administration.
- Proficiency in managing and supporting Windows 10 and earlier operating systems.
- Familiarity with ticketing systems and reporting processes.
- Strong problem-solving skills and customer service orientation.
Strategic Staffing Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
