Job Summary
The Operations Manager oversees branch performance across dispatch, sales, and employee retention, ensuring customers receive reliable, high-quality industrial cleaning services. This role promotes safe work practices, develops field employees, and builds effective customer relationships while supporting efficient day-to-day operations and strong customer satisfaction.
Responsibilities
- Manage branch operations, including dispatch, sales activities, and employee retention.
- Help ensure industrial cleaning services meet high standards for quality and customer satisfaction.
- Lead safety initiatives and reinforce safe practices across field operations.
- Mentor and support field staff to strengthen performance and development.
- Maintain positive customer relationships and address operational needs effectively.
- Promote efficient service delivery and overall branch effectiveness.
Qualifications
- Bachelor’s degree.
- At least five years of experience in the environmental or industrial services industry.
- A minimum of three years in a managerial or supervisory position.
- Strong communication skills and the ability to manage projects effectively.
