Job Summary
The Desktop Technician plays a crucial role in providing on-site support by diagnosing and fixing advanced hardware, software, and network problems. This position involves direct interaction with clients to ensure their technical issues are addressed efficiently.
Responsibilities
- Travel to client locations to troubleshoot and resolve various technical issues, including hardware, software, and network-related problems.
- Oversee the installation of hardware components and enhance overall systems functionality.
- Maintain comprehensive support documentation to facilitate knowledge sharing and improve service delivery.
- Provide mentorship and guidance to Tier 1 technicians to enhance their technical skills and troubleshooting abilities.
Qualifications
- An associate’s degree in Information Technology or a related discipline.
- A minimum of 2-3 years of experience in a technical support capacity.
- Certifications are required, including CompTIA A+, CompTIA Network+, and Microsoft 365 Fundamentals.
