Job Summary
The Desktop Technician plays a crucial role in providing on-site support by diagnosing and fixing advanced hardware, software, and network problems. This position involves direct interaction with clients to ensure their technical issues are addressed efficiently.
Responsibilities
- Travel to client locations to troubleshoot and resolve various technical issues, including hardware, software, and network-related problems.
- Oversee the installation of hardware components and enhance overall systems functionality.
- Maintain comprehensive support documentation to facilitate knowledge sharing and improve service delivery.
- Provide mentorship and guidance to Tier 1 technicians to enhance their technical skills and troubleshooting abilities.
Qualifications
- An associate’s degree in Information Technology or a related discipline.
- A minimum of 2-3 years of experience in a technical support capacity.
- Certifications are required, including CompTIA A+, CompTIA Network+, and Microsoft 365 Fundamentals.
United Systems, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
