Job Summary
The role involves delivering friendly and patient-focused front-desk assistance, which includes managing check-ins and check-outs, handling patient intake, scheduling appointments, verifying insurance, processing paperwork, and conducting follow-ups. Additionally, the position requires maintaining an organized office environment and utilizing the organization’s technology systems to respond to patient comments and aid coworkers and providers with their daily operational requirements.
Responsibilities
- Provide front-desk support that is welcoming and oriented toward patient care.
- Manage the check-in and check-out procedures for patients.
- Facilitate patient intake and appointment scheduling.
- Conduct insurance verification and manage related paperwork.
- Follow up with patients as necessary for continued support.
- Ensure a well-maintained office environment.
- Utilize the organization’s technology systems effectively.
- Address patient feedback promptly and professionally.
- Assist providers and team members with daily operational tasks.
Qualifications
- Minimum of one year of experience in a customer-facing or patient-facing role.
- Excellent verbal and written communication skills.
- Experience working in a team that values diverse feedback.
- Ability to adapt to high-pressure situations.
- Proficiency with computers and various software applications.
