Job Summary
This role involves delivering friendly and patient-focused front-desk assistance, covering tasks such as check-in and check-out procedures, patient intake, appointment scheduling, insurance verification, billing support, and follow-up communications. Additionally, the role requires maintaining a professional office atmosphere, utilizing organizational technology, supporting both providers and colleagues, and addressing patient feedback along with operational requests.
Responsibilities
- Facilitate welcoming check-in and check-out processes.
- Conduct patient intake and manage scheduling of appointments.
- Verify insurance and assist with billing inquiries.
- Provide follow-up support to patients as needed.
- Uphold an organized and professional office environment.
- Employ the organization’s technology systems effectively.
- Support healthcare providers and collaborate with team members.
- Address patient feedback and operational requirements promptly.
Qualifications
- A minimum of one year of experience in a customer service or patient-facing role.
- Strong skills in both verbal and written communication.
- Experience working with diverse teams that focus on delivering feedback-driven outcomes.
- Ability to adapt and remain proactive in high-pressure situations.
- Proficiency in using computers and various software applications.
