Job Summary
The Phone Triage Medical Assistant serves as a pivotal link between patients and healthcare providers, ensuring that patients receive appropriate care based on their needs. This role involves assessing patient concerns over the phone and providing guidance on treatment options, referrals, and follow-up care.
Responsibilities
- Respond to patient inquiries via telephone, providing excellent customer service.
- Conduct initial assessments to understand the urgency of patient needs.
- Advise patients on treatment protocols and necessary referrals.
- Document patient interactions and clinical information accurately.
- Collaborate with healthcare professionals to ensure continuity of care.
Qualifications
- High school diploma or equivalent; further education in a medical or healthcare field is preferred.
- Previous experience in a healthcare setting or in patient triage roles is advantageous.
- Strong communication and interpersonal skills.
- Ability to remain calm and provide clear guidance in high-pressure situations.
- Familiarity with electronic medical records (EMR) software is a plus.
Location
City, State Zip
Work Arrangement
Remote
