Job Summary
The IT Customer Support / Field Service Technician plays a crucial role in delivering support services to the Department of Energy (DOE) clientele in Idaho Falls, Idaho. This position emphasizes the use of problem management databases and help desk systems to ensure efficient resolution of technical issues.
Responsibilities
- Provide technical support solutions to DOE customers effectively.
- Utilize problem management databases to track and resolve customer issues.
- Maintain service records and documentation for all support activities.
- Perform troubleshooting and repairs in a Field Technician environment.
Qualifications
- Experience as a Field Technician, or possess an active A+ Certification.
- Strong problem-solving skills with the ability to manage multiple priorities.
- Excellent customer service skills and effective communication abilities.
- Familiarity with help desk systems and technical support processes.
