Job Summary
This role involves establishing and overseeing the enablement function from inception, targeting internal teams, customers, and partners. The primary focus will be on creating an AI-driven knowledge engine, developing in-product guidance, and fostering community engagement to enhance adoption and scalability.
Responsibilities
- Develop and implement an AI-first knowledge engine to support various teams.
- Design in-product guidance to assist users in navigating the platform effectively.
- Engage with the community to build relationships and support adoption.
- Lead initiatives to drive scalability within the organization.
Qualifications
- 10 to 15 years of experience in enablement or professional services, specifically in B2B SaaS environments.
- At least 5 years of proven leadership experience.
- Strong proficiency in utilizing AI tools for scaling content.
- Experience in developing enablement programs from the ground up.
