Job Summary
The role involves delivering friendly and patient-focused front-desk assistance, which includes managing check-ins and check-outs, handling patient intake, scheduling appointments, verifying insurance, processing paperwork, and conducting follow-ups. Additionally, the position requires maintaining an organized office environment and utilizing the organization’s technology systems to respond to patient comments and aid coworkers and providers with their daily operational requirements.
Responsibilities
- Provide front-desk support that is welcoming and oriented toward patient care.
- Manage the check-in and check-out procedures for patients.
- Facilitate patient intake and appointment scheduling.
- Conduct insurance verification and manage related paperwork.
- Follow up with patients as necessary for continued support.
- Ensure a well-maintained office environment.
- Utilize the organization’s technology systems effectively.
- Address patient feedback promptly and professionally.
- Assist providers and team members with daily operational tasks.
Qualifications
- Minimum of one year of experience in a customer-facing or patient-facing role.
- Excellent verbal and written communication skills.
- Experience working in a team that values diverse feedback.
- Ability to adapt to high-pressure situations.
- Proficiency with computers and various software applications.
One Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
