Job Summary
The role involves delivering essential front-of-house patient assistance, which includes responsibilities such as check-in and check-out processes, patient intake, verification of insurance details, scheduling appointments, managing paperwork, and ensuring effective follow-up. The position requires maintaining a welcoming office environment, utilizing various technological systems employed by the organization, addressing patient feedback, and providing support to both healthcare providers and team members in their daily operational tasks.
Responsibilities
- Assist patients with check-in and check-out procedures.
- Conduct patient intake and verify insurance information.
- Schedule appointments and manage relevant paperwork.
- Maintain a clean and professional office environment.
- Utilize organizational technology systems efficiently.
- Respond to patient feedback and inquiries.
- Support healthcare providers and colleagues with daily operational requirements.
Qualifications
- Minimum of one year of experience in a customer-facing or patient support position.
- Strong written and verbal communication skills.
- Experience in collaborative, diverse team environments.
- Ability to adapt under pressure and address challenges proactively.
- Proficiency in computer use and familiarity with various software systems.
One Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
