Job Summary
The Ambassador is responsible for delivering concierge services to patients and their families, encompassing transportation support, accommodation arrangements, and resolution of issues that may arise. This role is crucial in fostering a positive experience for patients and their families by implementing engaging programs and maintaining exceptional customer service standards.
Responsibilities
- Provide comprehensive concierge services to patients and families, including transportation assistance and lodging coordination.
- Resolve issues effectively to enhance the patient and family experience.
- Develop and implement programming aimed at enriching the patient and family experience.
- Ensure a high level of satisfaction through attentive and responsive customer service.
Qualifications
- Must possess a high school diploma or GED.
- A minimum of 3 years of experience in a related customer service field.
- Proficiency in Spanish is preferred to assist families facing language barriers.
Texas Children's Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
