**Job Title: APR Technician**
The APR Technician is responsible for delivering intermediate-level Tier 2 assistance for escalated issues, which includes troubleshooting both hardware and software. This role entails providing support to remote users, managing ServiceNow ticketing, and conducting analysis of trends. Applicants should possess a minimum of three years of experience in IT support, alongside a background in supporting enterprise desktop environments.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
