Job Summary
The role involves responding swiftly to online inquiries and actively engaging prospective customers through various communication channels including phone, text, email, and video. The objective is to establish a connection, build rapport, and successfully schedule showroom appointments.
Responsibilities
- Respond to internet leads promptly to initiate customer engagement.
- Utilize phone, text, email, and video to communicate effectively with customers.
- Build rapport with potential customers to facilitate appointment setting.
- Conduct follow-ups with existing and former customers to nurture relationships.
- Coordinate efforts with sales managers and team members to optimize performance.
- Monitor and track daily performance metrics and activities.
Qualifications
- Minimum of one year experience in a customer-facing position.
- Strong communication and interpersonal abilities.
- Basic proficiency in computer use.
- Possession of a valid driver’s license.
- Attributes sought include friendliness, patience, customer-oriented mindset, eagerness to learn, and capability to perform well in a dynamic environment.
- Employment is conditional upon successful completion of a drug screening and background investigation.
CMA's Colonial Honda provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
