Job description
**Job Title: Customer Service Representative**
The Customer Service Representative will be tasked with managing both incoming and outgoing calls to address queries related to billing, payments, and insurance, all while ensuring a professional demeanor in interactions with patients. Key responsibilities include adhering to client protocols, facilitating payment plans, and maintaining compliance with healthcare standards and debt collection laws. Applicants should possess a minimum of one year of experience in customer service or a call center setting, as well as the capability to thrive in a dynamic, deadline-driven environment. Familiarity with medical terminology or healthcare billing is highly desirable, and candidates should also be able to fulfill specific requirements for home internet and equipment.
State Collection Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
