Job Summary
The representative supports patients and healthcare teams by handling incoming calls, coordinating access to the right clinical or administrative resources, and arranging appointments across multiple specialties. This role also helps ensure patient information remains accurate and that urgent requests are promptly directed to providers.
Responsibilities
- Answer incoming calls and connect patients with the appropriate clinical or clerical resource.
- Schedule appointments for a range of medical specialties.
- Maintain accurate and up-to-date patient records.
- Ensure emergent requests are brought to providers’ attention without delay.
Qualifications
- Strong verbal communication skills.
- Working knowledge of medical terminology.
- Ability to work effectively both independently and as part of a team.
- At least one year of call center or customer service experience is preferred.
Dent Neurologic Group LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
