The Call Center Sales Manager will oversee and mentor a team of customer service representatives and dispatch staff to enhance booking efficiency and boost revenue. This role entails tracking performance metrics, administering AI-driven communication tools, and guaranteeing outstanding customer satisfaction. Ideal candidates should possess prior experience in call center leadership, sales management, or dispatch oversight. Familiarity with CRM platforms and the capability to utilize data for improving team effectiveness and operational success are essential.
S and J Plumbing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
