Job Summary
The Care Management Technician plays a vital role in assisting the care management team by overseeing patient transitions, collaborating with community resources, and ensuring effective patient communications. This position also includes various administrative duties such as maintaining the office environment, managing timekeeping processes, and distributing necessary Medicare and insurance documentation.
Responsibilities
- Facilitate transitions for patients within the care management framework.
- Coordinate with community resources to support patient needs.
- Manage communications with patients to ensure clarity and support.
- Oversee administrative functions, including office upkeep and timekeeping.
- Issue required notices related to Medicare and insurance.
Qualifications
- A high school diploma or equivalent is mandatory.
- Minimum of two years’ experience in roles involving customer or patient interaction.
- At least one year of experience in a health-related area is preferred.
- Demonstrated proficiency in Microsoft Office applications for effective management of databases and documentation.
Orlando Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
