Job Summary
The role involves handling various payment methods, including cash, checks, and credit cards, and ensuring accurate processing and record-keeping. The position also requires providing customer support at the front desk and over the phone while effectively directing inquiries and managing complaints.
Responsibilities
- Process cash, check, and credit card transactions.
- Issue change and receipts as necessary.
- Reconcile payments with repair orders and counter tickets at the conclusion of each shift.
- Provide assistance at the front desk and via telephone.
- Direct customers to the appropriate team members for their inquiries.
- Address and resolve customer complaints.
- Maintain office equipment and organize records efficiently.
- Adhere to safety procedures at all times.
Qualifications
- Ability to understand and follow instructions precisely.
- Proficient in maintaining accurate paperwork and records.
- Competence in counting money accurately.
- Able to operate office equipment and personal computers effectively.
- Skilled in Microsoft Word, Excel, and Outlook.
- Strong communication and organizational abilities.
- Attention to detail and adaptability to varying schedules.
- Capable of lifting items weighing up to 25 pounds.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
