Job description
Job Summary
The Client Service Supervisor is tasked with overseeing the client service team, ensuring exceptional service delivery and support to our clients. This role requires a focus on team leadership, performance management, and the enhancement of client relationships, fostering an environment that prioritizes client satisfaction and effective problem resolution.
Responsibilities
- Lead and manage the client service team to achieve service excellence.
- Develop training programs that ensure team members are equipped with the necessary skills and knowledge.
- Monitor and evaluate team performance metrics to drive improvements.
- Act as the primary point of contact for complex client issues, ensuring swift resolution.
- Foster strong relationships with clients to understand their needs and enhance service delivery.
Qualifications
- Proven experience in client service or a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with a focus on client satisfaction.
- Ability to analyze performance metrics and implement necessary changes.
Location
City, State Zip
Work Arrangement
Remote
Connect Home Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
