The Client Success Manager II will oversee a portfolio of accounts within the public safety sector, focusing on enhancing adoption, boosting retention, and facilitating growth through strategic interactions. This role will act as the main liaison, ensuring seamless coordination of cross-departmental support and assessing account health to maximize long-term benefits. Applicants should possess over 5 years of experience in client-facing roles within SaaS, ideally with expertise in the public sector or GovTech fields. A strong command of CRM systems and a demonstrated ability to handle complex accounts and stakeholder engagements are essential.
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