Clinic Operations Representative

Job description

Key Details:

Clinic Operations Representative
Fairfax, VA
$24-25/HR

The role of the Clinic Operations Representative is essential in facilitating the day-to-day activities of an outpatient clinic. This position is dedicated to delivering outstanding service to patients, families, and healthcare professionals. Responsibilities include patient registration, scheduling appointments, verifying insurance, handling check-in/check-out processes, collecting payments, and offering general administrative support in a dynamic healthcare setting.

Responsibilities of the Clinic Operations Representative

• Accurately register patients and maintain their demographic and insurance details during check-in.
• Manage the scheduling and rescheduling of patient appointments and follow-ups effectively.
• Confirm insurance eligibility, referrals, and pre-authorizations as necessary.
• Collect co-payments, deposits, and any outstanding balances, issuing receipts accordingly.
• Review patient accounts and scheduling to ensure accurate billing and authorization processes.
• Handle a high volume of incoming phone calls, messages, emails, and patient inquiries.
• Gather necessary documentation, including insurance cards, IDs, and consent forms.
• Ensure accurate maintenance of electronic and paper records while upholding patient confidentiality and adhering to HIPAA standards.
• Work collaboratively with clinical, financial, and administrative teams to enhance clinic operations.
• Deliver professional and polite service to patients, their guardians, providers, and colleagues.
• Provide support at other clinics or Regional Outpatient Centers when required.

Requirements for the Clinic Operations Representative

• A High School Diploma or GED is a must.
• At least 1 year of experience in patient registration, scheduling appointments, insurance verification, billing, or front-end healthcare support.
• Experience in an outpatient clinic, physician office, or healthcare setting is preferred.
• Familiarity with EMR and/or scheduling software is advantageous.
• Proficiency in Microsoft Office is preferred.
• A minimum typing speed of 35 WPM.
• Excellent customer service skills, strong communication, organizational abilities, and meticulous attention to detail.
• Capability to thrive in a busy, patient-centric environment.
• Completion of required training and competency assessments for Ambulatory Services is essential.