Job Summary
The Cloud Support Engineer plays a vital role in maintaining the performance and reliability of a 24×7 Microsoft Azure infrastructure. This position focuses on identifying, resolving, and escalating system issues to ensure continuous availability and optimal functioning of the platform.
Responsibilities
- Diagnose and resolve system-related issues in a timely manner.
- Respond to incident tickets efficiently to maintain high service levels.
- Review system logs to monitor performance and identify potential problems.
- Document resolution steps to facilitate knowledge sharing and future reference.
- Escalate issues as needed to ensure quick recovery and service continuity.
Qualifications
- A minimum of 2 years of experience in operational roles, with at least 1 year in system administration support.
- A Bachelor of Science degree is preferred for candidates.
- Must possess a TS clearance and have undergone an FBI CJIS investigation.
ASM Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
